1. Introduction
At DataOcean, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data selling platform.
Your Privacy Matters: We never sell your personal data to third parties. Your information is used solely to provide and improve our services.
2. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, and password
- Payment Information: Billing address, payment method details (processed securely by our payment partners)
- Transaction Data: Purchase history, wallet transactions, and service usage
- Communication Data: Messages sent through our support system
Automatically Collected Information
We automatically collect certain information when you use our service:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, features used
- Location Data: General geographic location (country/region level)
- Cookies and Tracking: Session data, preferences, and analytics
3. How We Use Your Information
We use your information for the following purposes:
| Purpose |
Information Used |
Legal Basis |
| Service Provision |
Account info, payment data |
Contract performance |
| Transaction Processing |
Payment details, transaction history |
Contract performance |
| Customer Support |
Contact info, communication data |
Legitimate interest |
| Security & Fraud Prevention |
Device info, usage patterns |
Legitimate interest |
| Service Improvement |
Usage analytics, feedback |
Legitimate interest |
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
- Service Providers: Trusted third parties who assist in operating our platform (payment processors, hosting providers)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you explicitly consent to sharing
- Safety: To protect our rights, property, or safety, or that of our users
5. Data Security
We implement comprehensive security measures to protect your information:
- Encryption: All data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict access controls and authentication requirements
- Regular Audits: Security assessments and penetration testing
- Staff Training: Regular privacy and security training for all employees
- Incident Response: Procedures for handling security breaches
Security Notice: While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how you use our service
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used for targeted advertising (with your consent)
You can control cookie settings through your browser preferences.
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
When we no longer need your information, we securely delete or anonymize it.
8. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent where applicable
To exercise these rights, contact us at support@dataocean.com.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Certification schemes and codes of conduct
10. Children's Privacy
Our service is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.
11. Third-Party Services
We may use third-party services for various functions:
- Payment Processing: Secure payment gateways (Paystack)
- Analytics: Google Analytics for usage insights
- Email Services: Transactional and marketing emails
- Cloud Storage: Secure data storage and backup
These services have their own privacy policies, which we encourage you to review.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
Your continued use of our service after changes constitutes acceptance of the updated policy.